To cancel a booking, you must notify us in writing (via email or our contact form) or by calling our customer support telephone number.
Please note: All telephone cancellation requests must still be confirmed in writing via email to validate the request.
Cancellation charges will depend on how far in advance you cancel.
Once the trip has commenced, there will be no refund for services already used or partially used (e.g., accommodation, day tours, transport).
For any unused services (if they remain unused due to your voluntary cancellation mid-trip), refunds will be considered only if suppliers (hotels, transport providers, guides) permit refunds. However, in many cases, third-party suppliers may not offer refunds for unused portions, and thus we may not be able to pass on any refund.
Any refund for unused services is subject to the cancellation/refund policies of those third-party suppliers.
In rare cases, we may cancel or modify your booking before the trip begins (e.g., due to force majeure, insufficient participants, or significant operational issues).
In such a scenario, we will:
Inform you as soon as possible.
Offer alternative arrangements (if feasible); or
Provide a refund for the canceled services, minus any non-recoverable costs (i.e., the costs we cannot recover from suppliers).
We will not be liable for any additional compensation beyond the refund of recoverable amounts.
Refunds (if eligible) will be made only to the person who originally made the payment.
The refund will be processed via the same payment method used by the client (e.g., bank transfer, credit card), subject to the third-party policies and banking procedures.
Please allow [e.g., 2–8 weeks] for refund processing, as this depends on banking timelines and supplier responses.
Certain items may be explicitly non-refundable (e.g., pre-paid, non-refundable flights, insurance, special event tickets). These will be clearly communicated at the time of booking.
Service fees, transaction charges, or administrative fees (if any) may not be refundable, depending on your policy.
In the event of cancellation due to force majeure (unforeseeable, unavoidable events beyond control), we will attempt to recover costs from third-party suppliers.
Refunds will depend on the extent to which those suppliers provide a refund.
We are not liable to compensate for other losses (such as travel insurance claims, visa costs, or personal expense) arising from force majeure events.
We strongly recommend that you take out comprehensive travel insurance covering trip cancellation, curtailment, medical emergencies, and other risks.
Travel insurance may help you recover costs in situations where our policy does not refund certain amounts (or when third-party suppliers do not refund).
If you have any dispute or claim relating to cancellation or refund, please contact us at visionholidayss@hotmail.com . We will try to resolve any issues amicably.
